Privacy policy
This policy explains what personal information we collect, how we use it and the choices you have.
Last updated: November 14, 2026
Who we are
Verified Sup Shop is operated by Stepwise Media LLC. For privacy questions or requests, email support@verifiedsup.store.
Information we collect
- Order information: your name, email address, phone number, shipping and billing addresses and the products you buy.
- Payment information: card details are entered into secure fields provided by our payment processor and go directly to them. We receive only a payment token, the card brand and the last four digits. We never see or store your full card number or security code.
- Communications: messages you send us and your newsletter subscription, if you choose to subscribe.
- Device and usage information: basic technical data such as IP address, browser type and pages visited, collected by our hosting provider for security and performance.
How we use it
- To process, ship and support your orders, including sending order and shipping emails.
- To prevent fraud and keep our store secure.
- To send newsletters and offers, only if you subscribed. Every email has an unsubscribe link.
- To comply with legal, tax and accounting obligations.
Who we share it with
We share information only with service providers that help us run the store, such as our payment processor, shipping carriers and fulfillment partner, email provider, and hosting provider. They may use it only to provide services to us. We may also disclose information if required by law. We do not sell or rent your personal information, and we do not share it for cross-context behavioral advertising.
Cookies and local storage
We use your browser’s local storage to remember your cart and order history on your device. We do not use advertising or third-party tracking cookies. You can clear this data at any time in your browser settings.
Data retention
We keep order records for as long as needed to fulfil your order and meet tax and legal requirements (generally seven years). Newsletter data is kept until you unsubscribe.
Your rights
Depending on where you live (including California, Colorado, Connecticut, Virginia and other U.S. states), you may have the right to know what personal information we hold about you, to correct it, to delete it, and to opt out of its sale or sharing. To make a request, email support@verifiedsup.store. We will verify your request using the email address on your order and respond within 45 days. We will not discriminate against you for exercising your rights.
Security
Our site is served over HTTPS and payments are handled by a PCI DSS-compliant payment processor. No system is completely secure, but we take reasonable measures to protect your information.
Children
Our store is intended for adults. We do not knowingly collect personal information from children under 13.
Changes
We may update this policy. The date at the top shows when it was last changed.