Returns & refunds

Not happy? Return unopened products within 30 days of delivery for a full refund.

Last updated: November 14, 2026

Our guarantee

If you are not satisfied with your purchase, you can return any unopened product in its original packaging within 30 days of delivery for a full refund of the product price.

Opened products

For safety reasons we cannot resell opened supplements. If you have opened a product and are unhappy with it, contact us within 30 days of delivery. We offer a one-time refund on your first opened item per customer, with no return needed.

How to return

• Email support@verifiedsup.store with your order reference and the items you want to return.
• We will reply within one business day with return instructions and the return address.
• Pack the items securely and ship them using a tracked service. Return shipping is paid by the customer unless the item was damaged, defective or incorrect.

Refunds

Once your return arrives and is inspected, we will email you and refund the original payment method within 5 business days. Your bank may take a further 5 to 10 business days to show the credit. Original shipping charges are not refunded unless the return is due to our error.

Damaged, defective or wrong items

If anything arrives damaged, defective or incorrect, email support@verifiedsup.store within 14 days of delivery with your order reference and a photo. We will send a free replacement or a full refund, including shipping, with no need to return the item.